Yes, all orders are beautifully wrapped in a complimentary Citrine jewellery box, with a black or white reversible velvet foam insert.

Our boxes are FSC® certified, eco-friendly and the foam is free from tarnish accelerating chemicals.

Yes, we do. Please notify us within 3 days of delivery and return the item within 14 days in its original condition and packaging.

Return postage is the buyer’s responsibility. Items must be sent using a tracked and insured service.

Pierced earrings, resized rings and discounted items may be non-returnable.

Of course. We can create a flexible payment plan for selected pieces, allowing you to spread the cost over weeks or months.

Most clients choose three instalments over three months, arranged via PayPal invoice.

View our payment plan details

We never retouch or enhance our jewellery. Every sparkle you see is entirely genuine.

The only editing we do is gentle correction of lighting and colour, so the photographs reflect the true appearance of each piece as accurately as possible.

Absolutely. If you’re searching for something special, I’d be delighted to help.

With almost a decade of experience in antiques and jewellery, I have access to trusted networks and specialist contacts that often make it possible to track down unique pieces.

Yes, we’re happy to reserve an item for you for up to 30 days.

To secure the piece, we kindly ask for a 15% non-refundable deposit, payable upfront.

Antique jewellery usually refers to pieces that are at least 100 years old.

Vintage jewellery generally describes pieces that are more than 20 years old, but not yet antique.

At Citrine, we specialise in antique jewellery, but you may also see select vintage pieces when they have exceptional charm and quality.

We don’t carry out resizing or repairs in-house, but we do outsource jewellery amendments to a trusted jeweller who understands antique pieces.

Please get in touch before purchasing if you’d like to resize a ring, so we can advise whether the piece is suitable for alteration.