Shipping, returns
and little details
Helpful information before your order makes its way to you.
Quick dispatch
Orders are prepared as quickly as possible, usually within one business day.
Secure delivery
Every order is sent with tracking for peace of mind.
Express options
Higher value pieces may include complimentary next day UK or express international delivery.
Shipping times
UK orders: sent via Royal Mail and usually arrive within 1–3 business days after dispatch.
International orders: sent with tracking. Delivery times vary by destination, carrier and customs processing.
Express shipping: eligible higher value orders may receive complimentary next day UK or express international delivery. The service available for your piece will be shown at checkout or confirmed before dispatch.
Customs + duties
Orders are shipped from the United Kingdom. Your destination may charge import duties, taxes or customs handling fees. Unless duties and taxes have been prepaid as part of an agreed delivery arrangement, these charges are the buyer’s responsibility.
The charges that apply to antique jewellery depend on the destination and the item’s classification, so please check your local requirements before ordering.
Delivery with duties and taxes prepaid may be available on a case-by-case basis. Please get in touch before ordering if you’d like to discuss this.
Returns policy
If you’d like to return an online order, please contact me within 14 days of receiving it. You then have a further 14 days to send the item back.
Please return the jewellery in its original condition and packaging, using a tracked and appropriately insured service. Return postage is normally the buyer’s responsibility.
As antique and vintage jewellery has lived a life before us, signs of age and previous wear are part of its character. I carefully photograph and describe the condition of each piece, including any notable wear, repairs or imperfections.
Pieces that have been resized, engraved, converted, altered or otherwise customised specifically for you cannot normally be returned simply because you have changed your mind. This does not affect your statutory rights if an item is faulty or not as described.
Once your return has been safely received and checked, I’ll arrange the refund in line with your applicable rights.