Last updated: 6 January 2026

Citrine Antique Jewels (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal details such as your name, billing address, shipping address, email address, and phone number
• Order information, including items purchased and order history
• Payment information, which is processed securely by third-party payment providers (we do not store full card details)
• Technical information such as IP address, browser type, device information, and pages visited, collected through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Arrange worldwide shipping and delivery
• Communicate with you about orders, enquiries, or customer support matters
• Improve our website, services, and customer experience
• Send marketing communications if you have chosen to receive them
• Comply with legal, tax, and regulatory obligations

We only collect and use information that is necessary for these purposes.

3. Legal Basis for Processing

Under UK and EU data protection laws (GDPR), we process your personal data based on:

• Contractual necessity – to fulfil orders and provide services
• Legitimate interests – to operate, manage, and improve our business
• Consent – for marketing communications and certain cookies
• Legal obligation – where required by law

4. Sharing Your Information

We only share your information with trusted third parties where necessary, including:

• Payment processors
• Shipping and delivery providers (for worldwide fulfilment)
• Website hosting and ecommerce platform providers
• Analytics and marketing service providers

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

We do not sell or trade your personal data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure the site functions correctly
• Analyse website usage and performance
• Improve user experience

You can manage or disable cookies through your browser settings. Further information is available on our Privacy Choices or Cookie Preferences page.

6. Marketing Communications

If you choose to receive marketing communications from us, we may send you updates about new pieces, collections, or relevant information.

You can unsubscribe at any time by using the link in our emails or by contacting us directly.

7. International Customers

We ship worldwide and may process personal data outside the UK or EU when fulfilling international orders. Where this occurs, we ensure appropriate safeguards are in place to protect your information.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders and provide customer support
• Meet legal, accounting, and tax requirements

When information is no longer required, it is securely deleted or anonymised.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, please contact us using the details below.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access. While no system is completely secure, we work to maintain appropriate safeguards at all times.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: hello@citrineantiquejewels.com
Business name: Citrine Antique Jewels